FAQ

How long Will it take to Arrive my order?

We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international. 
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.
Please expect to wait up to: 60 days* for Countries like Brazil with a slower postal system.
Please also be aware that the postage time does not include handling and processing prior shipment.
*Based off previous orders and postal office information


We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 21days to send it back to us for a full refund. See Return Policy.


I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-4 days after your order has been SHIPPED.

If you don't have a tracking number after 5 business days please email us at 

Happylie24@gmail.com

HOW DO I CHECK THE STATUS OF MY ORDER?

Just click on "Track My Order" on the top menu on Happylie.com to find the real-time update of your shipment. We will also be updating you via Email regarding the status of your Order so make sure that you've added Happylie to you Email contacts - After all We're friends, Aren't We?

I NEED EXPRESS SHIPPING

                            
If you require express shipping for an item, please contact us at Happylie24@gmail.com with the following information:
Product Title
Intended Postal Address
We will reply with a quote as quickly as possible 
MY PARCEL ARRIVED BUT I'M MISSING ONE OF MY ITEMS!
                            
No stress! This is normal and your remaining items are on its way. Here at Happylie.com we carry products that might ship from different warehouses and locations to fulfill your entire order. If you've ordered multiple products it is likely your items will arrive within a few days of each other.
WILL THERE BE TAXES/DUTIES ON MY PRODUCT?
 Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. 
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.
I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email before the product is shipped out

 Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. 
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept both Paypal and all major Credit Cards: American Express, Visa, and MasterCard.  When you view your card/bank statement the transaction will appear as: Happylie for all transactions.
IS THIS SITE SAFE AND SECURE?
Yes! We love you and want to keep you and your personal information safe. The solution to this problem is to encrypt your sensitive data for transmission.  Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
I have a question that wasn't answered, can you please help?


Absolutely! We are here to help you make your home beautiful! Please send us an email Happylie24@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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